All our hats are finished in our Ottawa workshop. We select premium quality trucker hat bases, then add our craft here in Canada. We handle the design, leather cutting, heat stamping, and patch application ourselves. The leather comes from SB Foot, a heritage tannery with over 100 years of tradition. Canadian-crafted with our personal touch on every step.

In-stock items ship within 1-3 days of ordering. No delays. No excuses.

All orders ship from our Ottawa workshop. We use reliable carriers including Canada Post, Purolator and USPS. Every package is insured against loss, theft and damage. Your gear matters to us.

Delivery timeliens vary by location - as quick as next day for Ottawa, Toronto, and Montreal. Up to a week or slightly more for remote areas. Every package includes tracking. You'll get a number when your order ships.

If your order hasn't arrived on time, check the tracking first for updates. No status? Email us at hello@bywardoutfitters.com.

Items arrive damaged? Send us photos of both the packaging and products at hello@bywardoutfitters.com. We'll replace anything damaged in shipping.

Package marked as delivered but missing? Contact us to confirm the address and open a carrier investigation.

Reach out fast. Use our contact form or email hello@bywardoutfitters.com. If we haven't shipped yet, we'll fix it. Already shipped? We'll work with you on an exchange once it arrives.

Made and shipped from Canada, so no duties. Applicable taxes added at checkout.

We want you to love your purchase. If you don't, contact us within 30 days of receiving it. We'll provide simple return instructions for a refund or exchange. No hassles.