Frequently Asked Questions

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Orders & shipping

When will my order ship?

We work hard to ship all of our in-stock items within 1-3 days of ordering.

How will my order ship?

All of our orders ship from our workshop in Ottawa, Canada. We ship using Canada Post & USPS. All packages are insured against loss, theft and damage.

How long will it take my order to arrive?

We'll do our best to give you an accurate estimate at checkout. Most packages sent to the USA arrive within 4-6 calendar days. For our Canadian customers, transit time varies depending on where you are, arriving as quickly as next day for Ottawa, Toronto, Montreal.All of our packages to Canada & the US include tracking - you will get a tracking number when your order ships.

What if my package is lost or damaged in transit?

  • If your order has not arrived within the expected timeframe, please start by checking the tracking info for any recent updates that may explain whats's going on. If no status updates are available then send us an email at and we'll be happy to help figure it out!
  • If your items arrive damaged, reach out to right away and please include a description of the damage as well as photos of the damaged packaging and items. We'll replace any items which were damaged during shipping.
  • If your item is marked as delivered but you can't find it, please get in touch with us and we will confirm the address and open an investigation with the carrier.

I made a mistake on my order - what do I do?

Reach out to us as quickly as you can! Send us an email at As long as we haven't shipped your order yet we'll be able to fix it and make sure it's right. Once your order has shipped we aren't able to call it back but we can work with you to exchange it once it arrives.

Will there be taxes or duties due on arrival?

Orders to USA:
Nope! There are no duties or taxes on orders below $800.

Orders to Canada:
Items are made and shipped from Canada, so there are no duties. Any applicable taxes will be applied at checkout.

Returns & exchanges

What is your return policy?

We want you to love your purchase! If for any reason you don't, contact us within 30 days of receiving it and we will provide instructions to return your item for a refund or exchange.

Our materials & processes

Where are your products made?

All of our hats are finished by Byward Outfitters in our Ottawa, Ontario workshop.

We've sourced what we think is the best quality Yupoong trucker hat which is made overseas in Bangladesh and Vietnam. Our patches are heat stamped, cut and applied to the hat in house. They are made from high quality full grain leather sourced one of the oldest tanneries in the USA, S.B Foot.